Answering a Switchboard

For a university that I worked at, as a summer job.  It was hardly ever boring to answer the phone as the campus operator…. Here are some of my favorite phone calls-

“Is Katy there?”  We are on a huge campus, and you want to know if Katy is there?  I got a few calls like that- first name only and that was the entirety of what they knew about the person.

“What can you do for the average middle-class American?”  Yes, I was asked that.  After a 5-minute explanation on her part, I really wanted to say, “Well, I can transfer you to someone who can help you, and your average middle-class American-ness”, but being the polite operator, I just told her I understood, and transferred her.

“Do you know if a baby was born at the Medical School?”  Umm….probably?

“Who would I talk to about body donations?”  It took me a while to get used to calls like that.

“Can I talk to the operator?”  Nope.  The only person that ever got mad at me on the phone wanted to talk to an operator.  Sigh.

“I called my doctor, and they aren’t answering their phone.  Do you know if they are in today?”  Well, yes, let me run down the hall and check.

“How long can my parents stay with me on campus?”  Let me transfer you to residential life….

“What is the address for the building I’m standing in front of?”  Yeah, uh….Can you describe it please?

“Are you on the third for of the center for advanced medicine?”

“Can you transfer me to *insert nickname here*?”  “……”

“Who’s number is this?”  My opening line is “This is **** University, how may I help you?” , and yet I got asked that all the time.

It’s a good thing I had people to laugh it off with, or I might be a very frustrated individual.  On the other hand, it always made work interesting. 🙂  And thank you to all the lovely people that called in with British accents and were so polite and respectful- every time I got a call from one of you it practically made my day, and made me wish I spoke like that…. 🙂

Answering the switchboard, while interesting, isn’t my favorite job-  I love working on things for my Etsy shop-  https://www.etsy.com/shop/ToKnitorKnot1013?ref=shopinfo_shophome_leftnav.  Check it out if you want, you might find something you like! 🙂  Have a lovely day.

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